Terms of Service

These terms set out the conditions for using Lingolane (the "Service"), a real-time voice interpretation service for video meetings, and the rights and obligations of the Service and its users.

• "Member" means a person who accepted these terms and created an account by verifying an email address or signing in with Google.
• "Interpretation time" means the wall-clock meeting time during which interpretation is on. Both directions on still counts as one minute per minute.
• "Plan" means a usage unit defined by the Service, such as the free trial, Pro or Business.
• "Transcript" means the record of source and interpreted captions shown during interpretation. It is stored only on the member's computer.

These terms are posted on our website. When we change them, we announce the effective date and changes on the website and by email at least 7 days in advance (30 days for changes unfavorable to members).

If you do not agree to the new terms, you may delete your account. Continued use after the effective date means you accept them.

• You must be at least 14 years old to sign up.
• If you sign up with email, you must open the link in the verification email before you can use interpretation.
• Keep your account details accurate and do not share your password. If you suspect misuse, contact [email protected] right away.

The Service interprets your speech into the other person's language as speech, and their speech into your language as speech and captions, in real time, in the 13 languages listed on our website.

The web version (Chrome) is offered as a beta. Interpretation and the free trial can be used from the day the web beta opens; before then, only sign-up and the waitlist are available. Windows and Mac apps are in progress. Features and quality may change during the beta.

To send interpreted audio into a meeting, you must install Lingolane Audio. Lingolane Audio for Mac is a virtual audio device built by modifying the open-source BlackHole driver, and the Service distributes it with its source code under GPL-3.0. On Windows during the beta, you use a virtual audio device (VB-CABLE) that is governed by its maker's terms of use and not distributed by the Service.

• The free trial is given once per account, for the time shown on our website, and can be used from the day the web beta opens.
• Prices, payment and refund terms for paid plans will be announced when payments open. We charge nothing before then.
• Interpretation time is based on meeting time. If the connection drops, we count only up to 30 seconds after the last confirmed moment.
• We notify you when less than 20% remains, and interpretation stops when you run out.

Interpretation is produced by generative AI. It may be less accurate than a human interpreter and may get numbers, names or technical terms wrong. Do not rely on it alone for important decisions such as contracts, legal or medical matters; confirm them in writing.

We recommend telling the people in your meeting that you use AI interpretation. Where consent is required for recording or transcribing a meeting, obtaining it is your responsibility.

• Using another person's account or information
• Using the Service to break the law or infringe others' rights
• Creating interpretation connections in bulk by automated means, or manipulating usage counting
• Attacking the Service's security or attempting to reverse-engineer it

If we confirm prohibited conduct, we may restrict use after notice (immediately in urgent cases).

The Service may pause for maintenance, outages or reasons at third-party providers (such as OpenAI). We announce planned interruptions on the website or by email.

You can delete your account in Settings at any time. Your login and remaining minutes are removed and cannot be restored. Usage records (meeting times, minute grants and similar) are kept only in de-identified form: your user ID is removed and replaced with an irreversible hash. See section 3 of the Privacy Policy for details.

Except for intent or gross negligence, the Service is not liable for indirect damages caused by interpretation errors or for decisions you make relying solely on interpretation output, unless applicable law provides otherwise.

These terms are governed by the laws of the Republic of Korea, and disputes are resolved in the court with jurisdiction under the Korean Civil Procedure Act. Please contact [email protected] first; we will respond in good faith.

The effective date will be set before public launch, together with our business information (company name, representative, registration numbers and address).