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Privacy Policy
Обновлено:
Lingolane collects only what accounts and billing need. We do not store meeting audio or transcripts; for interpretation, audio streams to OpenAI (USA) in real time.
1. What we collect
| Category | Items | Purpose |
|---|---|---|
| Account | Email, name, password (hashed); with Google sign-in, the email and name of your Google account | Identify you, sign-in, service notices |
| Usage | Meeting start and end times, interpretation time, chosen languages, direction, client (web or app) | Billing, showing remaining time, abuse prevention |
| Consent records | Whether you opted in to marketing email, when and where you opted in or out | Proof of consent (Korean Network Act) |
| Waitlist | Email, site language, consent time, referral (UTM) | Notices about the web beta opening and the desktop app launch |
| Referral | utm_source and similar campaign data at sign-up | Understanding which channels help |
| Automatic | Session cookie, security logs (IP hashed where possible) | Keeping you signed in, preventing abuse |
2. What we don't collect
- Meeting audio: not stored. For interpretation it streams from your browser to OpenAI in real time and never passes through Lingolane servers.
- Captions and transcripts: saved only on your computer, never sent to our servers.
- Card details: once payments open, the payment provider handles them directly; Lingolane never receives card numbers.
3. Retention
- Account data (email, name, hashed password, sign-in sessions): until you delete your account, then removed immediately.
- Usage records (meetings, minute grants, service events) and your marketing-consent history: kept while your account exists. When you delete your account, your user ID is removed and replaced with an irreversible salted hash, so the records are kept only in de-identified form.
- Retention period for de-identified usage records: to be set before the official launch and added to this policy.
- Deleted together with your account: the email address in your consent history, any waitlist entry with the same email address, remaining authentication values such as password-reset tokens, and the referral data (UTM) and sign-up method attached to usage records.
- Waitlist (unconfirmed): the confirmation link is valid for 48 hours. A sign-up whose link was never used is deleted 7 days after the link expires.
- Waitlist (confirmed): kept until we send the web beta opening and desktop app launch notices. The unsubscribe link in those emails stops further marketing emails, and the opt-out is kept in your consent history. To have your address removed from the list, ask us at [email protected] and we will delete it.
- Login records: 3 months under the Korean Protection of Communications Secrets Act.
- Once payments open: contract and payment records for 5 years and complaint records for 3 years under the Korean E-Commerce Act.
4. Processors and international transfer
We use the following providers to run the Service. They are located outside Korea, so personal data is transferred abroad, over encrypted connections, whenever you use the Service.
| Provider (country) | Data transferred | Purpose | Retention |
|---|---|---|---|
| OpenAI, L.L.C. (USA) | Meeting audio during interpretation (streamed), hashed user identifier | Real-time voice interpretation and captions | Not stored by Lingolane. OpenAI states that API data is not used for training by default and may be retained up to 30 days for abuse monitoring (per OpenAI's policy). |
| Resend, Inc. (USA) | Email address, name, email content | Verification, service and news emails | Delivery logs per the provider's policy |
During the beta, the website and the database (account, usage, consent and waitlist records) run on the operator's own server in the Republic of Korea, and this processing is not entrusted to another company. The database is backed up daily and each backup is deleted after 14 days, so after you delete your account your data can remain in earlier backups for up to 14 days. If we start using a hosting provider, we will update this policy and tell you first.
If you do not want your data transferred abroad, you can delete your account to stop it. Interpretation cannot work without streaming audio to OpenAI.
5. Your rights
- You can ask to access, correct or delete your data, or to stop processing it.
- You can withdraw marketing consent anytime in Settings or via the unsubscribe link in each email.
- You can delete your account yourself in Settings.
- Send other requests to [email protected]. We reply within 10 days.
7. How we protect data
- Passwords are stored as one-way hashes.
- All traffic is encrypted with HTTPS.
- OpenAI API keys stay on our servers and are never sent to browsers.
- Access to personal data is limited to the people who need it.
8. Children
People under 14 cannot sign up.
9. Privacy officer and contact
Privacy officer: to be named before public launch.
Contact: [email protected]
In Korea you can also contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) or the Personal Information Dispute Mediation Committee (www.kopico.go.kr).
10. Changes
We announce changes to this policy on the website and by email at least 7 days in advance (30 days for significant changes).